Customer Service

Customer Service

Customer Service

For immediate assistance with any concern, please call us toll free at (800) 675-8920.
Shipping & Delivery
All orders from Classic Moments, Inc. normally ship with 1-2 business days from our location in southern Ohio. For transit times, please visit
Returns & Replacements
Your satisfaction is our top priority. If you have any issues with your order, please call us toll free at (513) 831-2357 an we will be glad to assist you.
Privacy & Security

Your privacy is of primary importance to us at Classic Moments, Inc. as we strive to earn your trust. We’ve created this privacy statement to show our commitment to our users’ privacy.

Information Collection and Use

Information Collection
Classic Moments, Inc. is the sole owner of the information collected on, aka ‘this website’. This web site collects information from our visitors at several different points on our website, and visitors’ participation in submitting their personal information is purely optional.

Request Forms
We may, from time to time, offer the opportunity for visitors to fill out forms to request materials and/or information from us. On these forms, we request that a user provide us with contact information (such as name and email address). We use this information to contact the user about their requests, as well as to offer the user an opportunity to join our email list. We do not share this information with outside parties, and user participation in this process is always optional.

Order Forms
When is hosting an online store, we request information from the user on our order forms. A user must provide contact information(such as name, email, and shipping address) and financial information(such as credit card number, expiration date). This information is used for billing purposes and to fill customers’ orders. If we have trouble processing an order, the information is used to contact the user. This information may also be shared with our vendors for the purpose of fulfilling the orders. We do not share this information with other outside parties.

Information Use
A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We may, at times, use session ID cookies to make sure users are not presented with repetitive information, special offers, or popup windows. For instance, we may ask a user to register for a prize giveaway when they visit the home page. While the user is at our site, we use a session cookie to make sure they only see the offer one time. If users reject the cookie, they may still use our site, however.

Log Files
Like most standard Web site servers we use log files. This includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility that uses log files to analyze user movement.

Communications from the Site
Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the user’s wishes.

Sharing-Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

These are the instances in which we will share users’ personal information:
Third Party Intermediaries
We use an outside shipping company to ship orders, and a financial institution to provide financing options for our customers. These companies do not retain, share, store or use personally identifiable information for any secondary purposes, unless specifically disclosed to the customer by the third party.

This Web site may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line. When our order form asks users to enter sensitive information (such as credit card number and/or social security number), that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.

Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

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